DNSFilter Beginner, helpdesk fundamentals
The five mental models and console moves a new helpdesk hire needs to triage DNSFilter tickets confidently, from the query log to the Roaming Client.
Protective DNS for managed networks.
DNSFilter is a cloud-delivered protective DNS resolver that blocks malicious and policy-violating domains before any TCP connection is attempted. MSPs use it to enforce category and threat-based filtering across many tenants from one console, with a roaming client to keep coverage on when users leave the office network.
The five mental models and console moves a new helpdesk hire needs to triage DNSFilter tickets confidently, from the query log to the Roaming Client.
Designing policies, categories, block-page UX, site onboarding, and phased rollouts for a single customer, the Beginner-graduate's next layer.
Multi-tenant operations, scaled reporting, OIDC SSO, MSP-stack integrations, Query Log investigation, and clean offboarding across customers.