Managed security suite for MSPs: EDR, ITDR, SIEM, Defender, SAT.
Huntress is an MSP-native managed security suite. The pillars are Managed EDR (endpoint agent and Process Insights), Managed ITDR (identity threat detection for Microsoft 365 and Google Workspace), Managed SIEM (filtered log ingestion with the SOC reviewing the data), Managed Antivirus (a Defender management plane), and Managed Security Awareness Training. A 24x7 Security Operations Centre triages signals across all of those, confirms compromises, and delivers Incident Reports with concrete remediation steps. MSPs deploy it as the second-line detection layer alongside an RMM and a PSA.
The mental model and console moves a new helpdesk hire needs to triage Huntress portal alerts, install agents, read an incident report, work through the everyday low-risk noise, and decide what the SOC wants from them.
Designing exclusions without blind spots, managing Defender from the Huntress console, enabling ITDR for a Microsoft 365 tenant, running an SAT campaign, and routing alerts into the PSA so nothing falls through the cracks.
Multi-tenant portal architecture, billing reconciliation, onboarding, custom API integrations, incident runbooks, and product offboarding for customer exits.