DNSFilter Beginner, helpdesk fundamentals
The five mental models and console moves a new helpdesk hire needs to triage DNSFilter tickets confidently, from the query log to the Roaming Client.
Lessons
- 01 ~6 minWhat DNSFilter is and where it sits
A five-minute mental model of DNSFilter as a closed protective DNS resolver that decides allow or block before any TCP connection opens.
- 02 ~7 minThe console tour, five things every frontline tech needs to find
Locate Organization, Network Sites, Roaming Clients, Filtering Policies, and the DNS Query Log in app.dnsfilter.com, and check the tenant switcher before clicking anything.
- 03 ~7 minReading the DNS Query Log to triage a "blocked" ticket
A four-question routine for turning the DNS Query Log into a clear answer, what was queried, why it blocked, was the verdict right, and what fix the ticket needs.
- 04 ~6 minAllowing a single domain, scope, format, and the note field
Add a properly-scoped Allow list entry to the right policy in the right organisation, with the note field filled in so the next tech knows why it exists.
- 05 ~8 minThe Roaming Client, install, verify, and the three failure modes
Install and verify the DNSFilter Windows Roaming Client, then troubleshoot the three real-world failures frontline techs see most often.
- Final quiz
Test what you learned. Wrong answers are explained on the spot.