DNSFilter Intermediate, operational design
Designing policies, categories, block-page UX, site onboarding, and phased rollouts for a single customer, the Beginner-graduate's next layer.
Lessons
- 01 ~9 minBaseline + override, designing policies you can scale
A repeatable three-layer policy structure (MSP baseline, vertical overlay, per-customer override) that keeps allowlist sprawl manageable as the customer count grows.
- 02 ~8 minCategories that matter, three buckets and a customer conversation
Group DNSFilter's content categories and threats into three buckets, always-block, almost-always-block, and customer-conversation, so policy choices stop being arbitrary.
- 03 ~7 minBlock page UX, what users actually see, and how to cut your ticket volume
Customise hosted block pages with a logo, organisation name, and notice email so the page deflects half the would-be tickets before they reach the helpdesk.
- 04 ~10 minOnboarding a Network Site without breaking the customer
A pre-flight decision tree, the right deployment shape (network forwarding, Roaming Client, hybrid), and the encrypted-DNS gotchas that trip up first-time site rollouts.
- 05 ~8 minPhased rollout, test domains, single device first, and the Policy Audit Log
A safer rollout pattern using DNSFilter's example test domains, the single-device forwarding test, and the Policy Audit Log so policy changes don't ticket your helpdesk into oblivion.
- Final quiz
Test what you learned. Wrong answers are explained on the spot.